:root{
  --green:#2e7d32; --green-d:#1b5e20; --green-l:#e8f5e9; --green-a:#43a047;
  --earth:#6d4c41; --bg:#f4f6f4; --card:#fff; --line:#e3e8e3; --txt:#233; --muted:#7a877a;
  --danger:#d32f2f; --warn:#ef6c00; --radius:12px; --shadow:0 1px 3px rgba(0,0,0,.08),0 1px 2px rgba(0,0,0,.04);
}
*{box-sizing:border-box}
html,body{margin:0;padding:0;height:100%}
.ico{display:inline-block;vertical-align:middle;flex-shrink:0}
[hidden]{display:none!important}
body{font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--txt);font-size:14px}
a{color:var(--green);text-decoration:none}
b{font-weight:600}

/* ---------- LOGIN ---------- */
.auth-body{display:flex;align-items:center;justify-content:center;min-height:100vh;
  background:linear-gradient(135deg,var(--green-d),var(--green-a))}
.login-wrap{width:100%;max-width:380px;padding:20px}
.login-card{background:#fff;border-radius:16px;padding:32px;box-shadow:0 10px 40px rgba(0,0,0,.2);display:flex;flex-direction:column;gap:14px}
.login-brand{text-align:center;margin-bottom:8px}
.login-brand h1{margin:8px 0 0;color:var(--green-d);font-size:26px}
.login-brand p{margin:2px 0 0;color:var(--muted);font-size:12px;letter-spacing:.5px;text-transform:uppercase}
.brand-logo.big{width:72px;height:72px;background:var(--green-l);color:var(--green);border-radius:18px;margin:0 auto}
.login-card label{display:flex;flex-direction:column;gap:6px;font-size:13px;color:var(--muted)}
.login-card input{padding:11px 12px;border:1px solid var(--line);border-radius:10px;font-size:14px}
.login-card input:focus{outline:none;border-color:var(--green-a);box-shadow:0 0 0 3px var(--green-l)}
.login-card button{margin-top:6px;background:var(--green);color:#fff;border:0;padding:12px;border-radius:10px;font-size:15px;font-weight:600;cursor:pointer}
.login-card button:hover{background:var(--green-d)}
.login-error{background:#fdecea;color:var(--danger);padding:10px;border-radius:8px;font-size:13px;text-align:center}
.login-foot{text-align:center;color:var(--muted);font-size:11px;margin-top:6px}

/* ---------- SHELL ---------- */
.shell{display:flex;height:100vh;overflow:hidden}
.sidebar{width:240px;background:var(--green-d);color:#e8f0e8;display:flex;flex-direction:column;flex-shrink:0}
.brand{display:flex;align-items:center;gap:10px;padding:18px 18px;border-bottom:1px solid rgba(255,255,255,.1)}
.brand-logo{color:#a5d6a7;display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;background:rgba(255,255,255,.08);border-radius:10px}
.brand-txt b{display:block;font-size:16px;color:#fff}
.brand-txt small{color:#a5d6a7;font-size:11px;text-transform:uppercase;letter-spacing:.5px}
.sidebar nav{flex:1;overflow-y:auto;padding:10px 0}
.sidebar nav a{display:flex;align-items:center;gap:12px;padding:11px 18px;color:#cfe3cf;font-size:14px}
.sidebar nav a .nav-ic{width:20px;display:inline-flex;align-items:center;justify-content:center;opacity:.9}
.sidebar nav a.active .nav-ic{opacity:1}
.sidebar nav a:hover{background:rgba(255,255,255,.06);color:#fff}
.sidebar nav a.active{background:var(--green);color:#fff;font-weight:600;border-right:3px solid #a5d6a7}
.nav-sep{padding:14px 18px 6px;font-size:10px;text-transform:uppercase;letter-spacing:1px;color:#7cb342}
.sidebar-foot{border-top:1px solid rgba(255,255,255,.1);padding:12px 14px;display:flex;align-items:center;gap:8px}
.me{display:flex;align-items:center;gap:10px;flex:1;min-width:0}
.me-txt{min-width:0}
.me-txt b{display:block;font-size:13px;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.me-txt small{color:#a5d6a7;font-size:11px}
.avatar{width:34px;height:34px;border-radius:50%;background:var(--green-a);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:600;flex-shrink:0}
.logout{color:#cfe3cf;display:inline-flex;align-items:center;padding:7px;border-radius:8px}
.logout:hover{background:rgba(255,255,255,.1);color:#fff}

.content{flex:1;overflow-y:auto;padding:24px 28px}
.acting-bar{background:#fff3e0;color:var(--warn);border:1px solid #ffe0b2;padding:8px 14px;border-radius:8px;margin-bottom:16px;font-size:13px}
.toast{padding:10px 14px;border-radius:8px;margin-bottom:16px;font-size:13px}
.toast.ok{background:var(--green-l);color:var(--green-d)}
.toast.err{background:#fdecea;color:var(--danger)}

.page-head{margin-bottom:20px}
.page-head h1{margin:0;font-size:22px}
.page-head p{margin:4px 0 0;color:var(--muted)}

/* ---------- CARDS / STATS ---------- */
.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:14px;margin-bottom:22px}
.stat{background:var(--card);border-radius:var(--radius);padding:16px;box-shadow:var(--shadow);display:flex;align-items:center;gap:14px}
.stat-ic{width:46px;height:46px;border-radius:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.stat-ic.c-green{background:var(--green-l);color:var(--green)}
.stat-ic.c-orange{background:#fff3e0;color:var(--warn)}
.stat-ic.c-gray{background:#eceff1;color:#607d8b}
.stat-ic.c-blue{background:#e3f2fd;color:#1565c0}
.stat-ic.c-purple{background:#f3e5f5;color:#7b1fa2}
.stat-ic.c-teal{background:#e0f2f1;color:#00897b}
.stat b{font-size:24px;display:block;line-height:1}
.stat small{color:var(--muted)}

/* ---------- PANEL / TABLE / FORM ---------- */
.panel{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px;margin-bottom:18px}
.panel-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}
.panel-head h2{margin:0;font-size:16px}
.grid-2{display:grid;grid-template-columns:1.6fr 1fr;gap:18px}
@media(max-width:900px){.grid-2{grid-template-columns:1fr}}
.table{width:100%;border-collapse:collapse}
.table th{text-align:left;font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;padding:8px 10px;border-bottom:1px solid var(--line)}
.table td{padding:10px;border-bottom:1px solid var(--line);vertical-align:middle}
.table tr:last-child td{border-bottom:0}
.empty{color:var(--muted);text-align:center;padding:24px}
.row-actions{display:flex;gap:6px;justify-content:flex-end}

.badge{display:inline-block;background:#eceff1;color:#455;padding:3px 9px;border-radius:20px;font-size:11px;font-weight:600}
.badge.ok{background:var(--green-l);color:var(--green-d)}
.badge.off{background:#fdecea;color:var(--danger)}

.form{display:flex;flex-direction:column;gap:12px}
.form label{display:flex;flex-direction:column;gap:5px;font-size:13px;color:var(--muted)}
.form input,.form select,.form textarea{padding:10px;border:1px solid var(--line);border-radius:9px;font-size:14px;font-family:inherit}
.form input:focus,.form select:focus,.form textarea:focus{outline:none;border-color:var(--green-a);box-shadow:0 0 0 3px var(--green-l)}
.form-sep{font-size:12px;color:var(--green-d);font-weight:600;border-top:1px solid var(--line);padding-top:12px;margin-top:4px}
.form-actions{display:flex;gap:8px;margin-top:4px}

.btn{background:var(--green);color:#fff;border:0;padding:10px 16px;border-radius:9px;font-size:14px;font-weight:600;cursor:pointer}
.btn:hover{background:var(--green-d)}
.btn.sm{padding:6px 12px;font-size:13px}
.btn.ghost{background:#eceff1;color:#455}
.btn.ghost:hover{background:#dde3e5}
.btn.danger{background:var(--danger)}
.btn.danger:hover{background:#b71c1c}

.modal{border:0;border-radius:14px;padding:22px;box-shadow:0 20px 60px rgba(0,0,0,.3);width:360px;max-width:92vw}
.modal::backdrop{background:rgba(0,0,0,.4)}
.modal h2{margin:0 0 14px}

/* ---------- CONEXÕES ---------- */
.conn-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:16px}
.conn-card{border:1px solid var(--line);border-radius:12px;padding:14px;display:flex;flex-direction:column;gap:10px}
.conn-top{display:flex;justify-content:space-between;align-items:center}
.badge.status[data-status="CONNECTED"]{background:var(--green-l);color:var(--green-d)}
.badge.status[data-status="QRCODE"]{background:#fff3e0;color:var(--warn)}
.badge.status[data-status="CONNECTING"]{background:#e3f2fd;color:#1565c0}
.badge.status[data-status="DISCONNECTED"]{background:#fdecea;color:var(--danger)}
.qr-slot{min-height:180px;display:flex;align-items:center;justify-content:center;background:#fafafa;border-radius:8px}
.qr-slot img{width:180px;height:180px}
.conn-number{text-align:center;color:var(--muted);font-size:13px}
.conn-actions{display:flex;gap:6px;flex-wrap:wrap}
.conn-actions form{display:inline}

/* ---------- INBOX ---------- */
.inbox{display:flex;height:calc(100vh - 48px);margin:-24px -28px;background:#fff}
.inbox-list{width:340px;border-right:1px solid var(--line);display:flex;flex-direction:column;flex-shrink:0}
.inbox-type{display:flex;padding:8px 8px 0;gap:6px}
.inbox-type .type-btn{flex:1;display:inline-flex;align-items:center;justify-content:center;gap:6px;background:#f0f3f0;border:1px solid var(--line);color:var(--muted);padding:8px;border-radius:8px;font-size:12px;font-weight:600;cursor:pointer}
.inbox-type .type-btn.active{background:var(--green-l);border-color:var(--green-a);color:var(--green-d)}
.inbox-tabs{display:flex;border-bottom:1px solid var(--line)}
.inbox-tabs .tab{flex:1;background:none;border:0;padding:12px 6px;font-size:12px;font-weight:600;color:var(--muted);cursor:pointer;border-bottom:2px solid transparent}
.inbox-tabs .tab.active{color:var(--green-d);border-bottom-color:var(--green)}
.inbox-tabs .cnt{background:var(--green);color:#fff;border-radius:10px;padding:1px 6px;font-size:10px;margin-left:2px}
.inbox-search{padding:10px;border-bottom:1px solid var(--line)}
.inbox-search input{width:100%;padding:9px 12px;border:1px solid var(--line);border-radius:20px;font-size:13px}
.ticket-scroll{flex:1;overflow-y:auto}
.ticket-item{display:flex;gap:10px;padding:12px;border-bottom:1px solid var(--line);cursor:pointer}
.ticket-item:hover{background:#f7faf7}
.ticket-item.active{background:var(--green-l)}
.ticket-item .avatar{width:44px;height:44px}
.ti-main{flex:1;min-width:0}
.ti-top{display:flex;justify-content:space-between;gap:6px}
.ti-name{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ti-time{color:var(--muted);font-size:11px;white-space:nowrap}
.ti-last{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.ti-meta{display:flex;gap:6px;align-items:center;margin-top:4px}
.ti-queue{font-size:10px;padding:1px 7px;border-radius:10px;color:#fff}
.ti-unread{background:var(--green);color:#fff;border-radius:10px;font-size:10px;padding:1px 6px;margin-left:auto}
.ti-agent{font-size:11px;color:var(--muted)}
.ti-tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px}
.u-queues{display:flex;flex-direction:column;gap:6px}
.u-queues-label{font-size:13px;color:var(--muted)}
.chips-wrap{display:flex;flex-wrap:wrap;gap:8px}
.tags-picker{display:flex;flex-direction:column;gap:8px;margin-bottom:16px;max-height:300px;overflow-y:auto}
.tag-opt{display:flex;align-items:center;gap:10px;cursor:pointer}
.tag-opt input{margin:0}

.inbox-chat{flex:1;display:flex;flex-direction:column;background:#efeae2}
.chat-empty{flex:1;display:flex;align-items:center;justify-content:center;color:var(--muted);text-align:center}
.chat-empty-ic{color:#b0bcb0;display:block}
.chat-empty p{font-size:15px;margin-top:8px}
.chat-view{flex:1;display:flex;flex-direction:column;min-height:0}
.chat-head{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:#fff;border-bottom:1px solid var(--line)}
.chat-contact{display:flex;align-items:center;gap:12px}
.chat-contact small{color:var(--muted)}
.chat-head-actions{display:flex;gap:8px}
.chat-msgs{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:8px}
.msg{max-width:65%;padding:8px 12px;border-radius:10px;box-shadow:var(--shadow);font-size:14px;position:relative;word-wrap:break-word}
.msg.in{background:#fff;align-self:flex-start;border-top-left-radius:2px}
.msg.out{background:#dcf8c6;align-self:flex-end;border-top-right-radius:2px}
.msg .msg-sender{display:block;font-size:11px;font-weight:700;color:var(--green-a);margin-bottom:2px}
.msg .time{display:block;font-size:10px;color:#7a877a;text-align:right;margin-top:3px}
.msg img,.msg video{max-width:260px;border-radius:8px;display:block}
.msg audio{width:250px}
.msg .doc{display:flex;align-items:center;gap:8px;color:var(--green-d)}
.chat-compose{display:flex;align-items:flex-end;gap:8px;padding:12px 16px;background:#fff;border-top:1px solid var(--line);position:relative}
.chat-compose textarea{flex:1;resize:none;border:1px solid var(--line);border-radius:20px;padding:10px 14px;font-size:14px;font-family:inherit;max-height:120px}
.chat-compose textarea:focus{outline:none;border-color:var(--green-a)}
.ic-btn{background:none;border:0;color:#54635a;cursor:pointer;padding:8px;border-radius:50%;line-height:1;display:inline-flex;align-items:center;justify-content:center}
.ic-btn:hover{background:#f0f0f0}
.ic-btn.send{background:var(--green);color:#fff;width:42px;height:42px;display:flex;align-items:center;justify-content:center}
.ic-btn.send:hover{background:var(--green-d)}
.recording{position:absolute;inset:0;background:#fff;display:flex;align-items:center;gap:12px;padding:0 16px}
.rec-dot{width:12px;height:12px;border-radius:50%;background:var(--danger);animation:pulse 1s infinite}
@keyframes pulse{50%{opacity:.3}}
.chat-accept{padding:20px;text-align:center;background:#fff;border-top:1px solid var(--line)}
.chat-accept p{color:var(--muted);margin:0 0 12px}

/* ---------- SETORES ---------- */
.setor-card{border:1px solid var(--line);border-radius:10px;padding:12px 14px;margin-bottom:12px}
.setor-top{display:flex;align-items:center;gap:10px}
.setor-dot{width:14px;height:14px;border-radius:50%;flex-shrink:0}
.setor-count{color:var(--muted);font-size:12px}
.setor-actions{margin-left:auto;display:flex;gap:6px}
.setor-agents{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px;align-items:center}
.chip{display:inline-flex;align-items:center;gap:6px;background:#f0f3f0;border:1px solid var(--line);border-radius:20px;padding:5px 12px;font-size:13px;cursor:pointer}
.chip input{margin:0}
.chip:has(input:checked){background:var(--green-l);border-color:var(--green-a);color:var(--green-d)}

/* ---------- MODAL TRANSFERÊNCIA ---------- */
.transfer-row{display:flex;flex-direction:column;gap:5px;margin-bottom:12px;font-size:13px;color:var(--muted)}
.transfer-row select{padding:10px;border:1px solid var(--line);border-radius:9px;font-size:14px}

/* ---------- ETIQUETAS ---------- */
.tag-chip{display:inline-block;color:#fff;padding:3px 12px;border-radius:20px;font-size:12px;font-weight:600}
.tag-chip.sm{padding:1px 8px;font-size:10px}

/* ---------- KANBAN ---------- */
.kanban-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}
.kanban-head h1{margin:0;font-size:22px}
.kanban-head p{margin:4px 0 0;color:var(--muted)}
.kanban-loading{color:var(--muted);padding:40px;text-align:center}
.kanban-board{display:flex;gap:14px;overflow-x:auto;padding-bottom:12px;align-items:flex-start;min-height:60vh}
.kanban-col{background:#eef1ee;border-radius:12px;width:290px;flex-shrink:0;display:flex;flex-direction:column;max-height:calc(100vh - 160px)}
.kanban-col-head{display:flex;align-items:center;gap:8px;padding:12px 14px;border-top:3px solid var(--green);border-radius:12px 12px 0 0;background:#fff}
.kanban-col-head .dot{width:10px;height:10px;border-radius:50%}
.kanban-col-head b{flex:1;font-size:14px}
.col-count{background:#e0e5e0;color:#556;border-radius:12px;padding:1px 8px;font-size:11px;font-weight:600}
.kanban-cards{padding:10px;display:flex;flex-direction:column;gap:10px;overflow-y:auto;flex:1;min-height:60px}
.kanban-cards.over{background:var(--green-l);outline:2px dashed var(--green-a);outline-offset:-6px;border-radius:8px}
.kanban-card{background:#fff;border-radius:10px;padding:11px;box-shadow:var(--shadow);cursor:grab;border-left:3px solid var(--green-a)}
.kanban-card.dragging{opacity:.5}
.kanban-card .k-top{display:flex;align-items:center;gap:8px}
.kanban-card .k-top b{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.avatar.sm{width:28px;height:28px;font-size:12px}
.k-last{color:var(--muted);font-size:12px;margin:6px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.k-meta{display:flex;align-items:center;gap:6px}
.k-badge{font-size:10px;padding:1px 8px;border-radius:10px;font-weight:600}
.k-badge.pend{background:#fff3e0;color:var(--warn)}
.k-badge.open{background:var(--green-l);color:var(--green-d)}
.k-agent{font-size:11px;color:var(--muted);margin-left:auto}

.err-page{text-align:center;padding:60px 20px}
.err-page h1{font-size:64px;margin:0;color:var(--green)}
.err-page p{color:var(--muted);margin:8px 0 20px}